The software update of your R-LINK/R-LINK Evolution or Carminat TomTom system is essential to ensure the operation of navigation systems and connected services after April 6, 2019.
R-LINK 2 and TomTom Live systems do not need to be updated.
How to update?
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You can update your system free of charge on Renault EASY CONNECT.
R-LINK 2 and TomTom Live systems do not need to be updated.
Please follow the steps below:
1 / Select the R-LINK Evolution system;
2 / Enter the 17-character serial number (VIN) of your vehicle (e.g. VF1RFA123ABC12345).
Note: This number is present on the registration certificate or on the bottom left of the windshield of your vehicle.
3 / Download the update file on your computer;
Note: Make sure your internet connection is active throughout the process.
4 / Unzip and copy the update file to an empty USB stick (Key size: 8-32 GB, formatted in FAT 32).
5 / Start the engine and check that your R-LINK / R-LINK Evolution system is on.
IMPORTANT:Don’t turn off your R-LINK / R-LINK Evolution system. Leave your vehicle stationary with the engine running for the duration of the installation operation.
6 / Insert the key into the USB port of your vehicle and follow the instructions on the screen.
Note: - The update may take about 15/20 minutes
- At the end of the installation process, the message "Updating CanCoProcessor" may appear on the screen of your R-LINK / R-LINK Evolution. In this case, it is necessary to wait a few minutes until the complete restart of the system.
How to know if my system needs to be updated?
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Variant 1:
If your R-LINK / R-LINK Evolution system needs to be updated, you will receive directly a notification message and / or an email in your mailbox - at the address you specified.
Variant 2:
You can check the version number of the application in the GPS system settings.
From the main menu, press the "System" button, then click "Status and Information"
If the first 5 digits of your R-LINK / R-LINK Evolution system are older than 11.344 .... (for example, 11.342.2681682-8046 or 11.335.2094591-7025 etc.), then the system needs to be updated.
Note: for more information, please consult our FAQ ("How to update my R-LINK, R-LINK Evolution")
Is the update free?
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Yes, you can update your R-LINK / R-LINK Evolution system free of charge on Renault EASY CONNECT. Click HERE to start the update.
Note: For more information, please see our FAQ "How to update my R-LINK / R-LINK Evolution".
Creating your MY Renault account for R-LINK
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In order to access the R-LINK Store and all its content for the first time:
STAGE 1 - Start by creating your MY Renault account
Fill out the form with your personal details. N.B.: Your password protects access to your account, look after it carefully.
Click on "Create my account". An email will be sent to your inbox. Open it, then click on the activation link. N.B.: If there is no activation email in your inbox, check the SPAM folder.
STAGE 2 - Register your Renault vehicle in your MY Renault account
On the home page of your MY Renault account, add your vehicle with its identification number and first registration date.
Select your R-LINK-equipped vehicle from the main menu of your MY Renault account.
Then click on "Access my services".
The "My connected services" heading appears at the bottom of the page. Click on the R-LINK "Manage my applications" link to enter the R-LINK Store.
In the R-LINK Store, you will find the updates and the catalogue of content available for your R-LINK.
Pairing your iPhone with R-LINK
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The procedure for pairing a mobile phone with R-LINK may be carried out either from the telephone, or from R-LINK. This procedure may vary depending on the phone used.
NB : Do not try the two procedures at the same time, this will make Bluetooth connection impossible.
For any type of device, the first essential step is to activate Bluetooth on R-LINK:
Home page > Menu > Phone > Settings > Manage devices > "+" (bottom right of the screen) > Activate Bluetooth.
The second essential step is to activate the Bluetooth device on your iPhone.
For pairing from your iPhone
Start by making the Bluetooth network of your R-LINK visible: Home page > Menu > Phone > Message "Manage devices" > NO > "+" (bottom right of the screen) > "Make R-LINK visible": R-LINK is then visible for 300 seconds.
Then search for Bluetooth devices from your iPhone and choose the "Renault R-LINK" device.
Approve the pairing procedure by checking the code displayed on the two devices, and accept the connection request.
Your iPhone is now paired with R-LINK.
For pairing from R-LINK
Carry out the automatic search for Bluetooth devices from R-LINK: Home page > Menu > Phone > "Manage devices" message > YES
Choose your iPhone.
Approve the pairing procedure by checking the code displayed on the two devices, and accept the connection request.
Your iPhone is now paired with R-LINK.
Unpairing or deleting a device from your R-LINK
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From R-LINK, go to Menu > Phone > Settings > List of devices.
Click on the "Phone" and "Media" icons.
The following message will appear: "Do you want to disconnect your device", and click on "OK".
If you would like to delete a device from the saved list from R-LINK:
Go to Menu > Phone > Settings > List of devices.
Click on the "Phone" icon.
Select the context menu.
Click on "Delete device".
Tick the device and click on "Delete" at the bottom of the screen. The device has now been deleted from R-LINK.
Updating your R-LINK
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To update your R-LINK and its content (system, maps, applications):
Select your R-LINK-equipped vehicle from the main menu of your MY Renault account.
The "My connected services" heading appears at the bottom of the page. Click on the R-LINK "Manage my applications" link to enter the R-LINK Store.
You will find the link to download the R-LINK Toolbox software on the welcome page of the R-LINK Store under the heading "R-LINK Toolbox".
Select the PC or MAC download link.
STAGE 2 - Update your R-LINK system
On the home page of your R-LINK, click on "Menu" - "System" and on the second page click on "Remove the SD card".
You can now safely remove the SD card of your R-LINK by gently pressing it.
Insert your SD R-LINK card in your computer's drive.
The R-LINK Toolbox software should launch. If this is not the case,, launch the software.
Connect to your MY Renault account and go to the "Update" heading of the R-LINK Store to check whether system updates are available.
If yes, click on "Update". Tip: If you are offered a system update and a maps update at the same time, only download the maps update once the system update has been installed in your Renault's R-LINK.
Return to the R-LINK Toolbox software and click on "Launch my downloads".
Wait for the end of the download on the SD R-LINK card to be confirmed by the R-LINK Toolbox software.
Remove the SD R-LINK card and insert it into your Renault's R-LINK system, with the engine on.
During the installation of the update, the R-LINK system may be inactive and restart, do not remove the SD card.
STAGE 3 - Update your maps and/or applications
Repeat stage 2 to update the other content of your R-LINK system.
Managing the content of your R-LINK
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In order to manage the content of your R-LINK system in line with the memory available:
Manage the content of your R-LINK system
On the home page of your R-LINK, click on "Menu" - "System" and on the second page click on "Remove the SD card".
You can now safely remove the SD card of your R-LINK by gently pressing it.
Remove the SD R-LINK card from your vehicle by gently pressing it.
Insert your SD R-LINK card into your computer and launch the R-LINK Toolbox software, which will inform the R-LINK Store of the current content of your R-LINK.
Connect to your MY Renault account, go to "My Applications and Services" and click on "Manage my products".
The R-LINK line allows you to manage the applications installed on your system.
The SD Card line allows you to manage the maps on your system.
Click on the "Manage" button of the R-LINK line and choose the applications you would like to install or uninstall on your system.
Some technical applications cannot be uninstalled because they are necessary for the correct operation of the system.
Then click on the "Synchronise" button.
Return to the R-LINK Toolbox software and click on "Launch my downloads".
Wait for the end of the download on the SD R-LINK card to be confirmed by the R-LINK Toolbox software.
Remove the SD R-LINK card and insert it into the R-LINK system of your Renault, with the engine on.
During the installation or uninstalling of content, the R-LINK system may be inactive and restart, do not remove the SD card.
Buying content for your R-LINK
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To add free or paid-for content for your R-LINK (services, applications, maps):
Select your R-LINK equipped vehicle from the main menu of your MY Renault account.
The "My connected services" heading appears at the bottom of the page. Click on the R-LINK "Manage my applications" link to enter the R-LINK Store.
From your R-LINK Store account, enter the "Catalogue" menu to choose the content available for your R-LINK. Select content in order to see its characteristics then click on "Buy".
To purchase maps or applications, you must download them onto your SD card and then install them on your R-LINK.
To purchase services (TomTom Traffic Connectivity and Coyote Series subscriptions etc.), no downloading or installation is necessary, these services will be activated directly on your R-LINK within 72 hours of the purchase.
Downloading and installing Coyote on your R-LINK
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Saving your R-LINK data on a USB stick
Use an empty USB stick (minimum 8 GB) with FAT32 format
In your vehicle, connect this USB stick to R-LINK
Turn your R-LINK on and wait 1 to 2 minutes with the USB stick plugged in
N.B. there is no message telling you that the data has been saved.
Synchronisation of products
Connect to the MY Renault account
Click on the "R-LINK Store" icon.
Click on "My applications and services"
Click on "Manage my products"
Click on the "Manage" button on the R-LINK line
A window with the list of applications will open, check that Coyote Série is ticked
Click on the "Install" button.
Downloading products
Go back to your MY Renault account from your computer
Click on the "R-LINK Store" icon.
On the "Welcome" tab, click on "Download the R-LINK software for Windows / Mac". N.B.: The R-LINK Toolbox application is compatible with Windows 7, 8, 8.1 and on the Mac from OS X onwards.
Install the R-LINK 2 Toolbox
Launch the R-LINK Toolbox (keep on default settings)
Insert your USB stick containing the copy of your vehicle's data (initial data collected during formatting)
Click on the vehicle on the top right of the R-LINK Toolbox in order to check that it is correctly recognised then click on "Back" to access downloads
Select then launch your downloads. Please note that the duration of the download will depend on the size of these updates. Make sure that your computer does not switch to stand-by mode during this operation
Wait for the download to be approved (green tick) then once the download has been completed, you can safely remove the USB stick.
Update in your vehicle
Plug in your USB stick in your vehicle
Turn on your R-LINK
Once the USB stick has been recognised, the message "an application will be installed" will appear
The status of the Coyote installation is then indicated by a status bar
Finally, the message "Installation completed" will appear
Checking installation of Coyote Série
Go to the R-LINK main menu
Click on the "Apps" icon.
Click on "My Apps"
Click on the "Coyote" icon and check that the application is working
Transfering the Coyote pack from one vehicle to another
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Connect to your MY Renault account.
Click on "Access all my services" then "Manage my applications" to connect to the R-LINK Store.
Click on the arrow to the right of the "Welcome" menu to open a scroll-down menu.
Select "Tools".
Choose the source vehicle with the pack you would like to transfer, then choose the target vehicle. N.B.: The two vehicles must be registered on your MY Renault account.
Then click on "Display the transferable packs".
All the transferable products will then be displayed. N.B.: once the transfer request has been approved, the operation cannot be cancelled. It will not be possible to transfer a pack from the destination vehicle to the source vehicle.